Bn Privé Terms and Conditions
As of 19.03.2026;
- PROGRAM DESCRIPTION
Igdir Mh. Iğdır Sk. No:585/A Akdeniz/MERSİN registered at the address Milcan Turizm Tarım San. Tic. A.Ş., BN Hotel Thermal & Wellness’s BN Privé loyalty program (the Program), which deals with customer loyalty matters, is designed to provide its Members with various benefits as set out below.
This Program is governed by these general terms and conditions of membership (“Program Terms and Conditions of Membership”).
Program Membership Terms and Conditions are available at bnhotels.com.tr. BN Hotel reserves the right to change them at any time. The amended Program Membership Terms and Conditions shall be effective on the date they are posted online on the Website and shall be deemed unconditionally accepted by any user browsing the Website after their posting. The current Program Membership Terms and Conditions are the terms and conditions effective on the day of publication on the Website.
- DEFINITIONS
– Check-in Date of arrival.
– Check-out: Date of departure from the hotel.
– Day use: Daytime use of hotel facilities only, provided that check-in and check-out are on the same day.
– Correction: The status/total amount of expenditure corrected due to a Member’s complaint or an error in the Program.
– Transaction: Reflecting/deducting the missing expenditure amount from/to a member’s account.
– Guest A person (not a Program Member) who uses a room for overnight stay or day use.
– Reward: Any extra service, product or benefit offered by the program due to the status earned by the member.
– Partner Bir Milcan Turizm Tarım San. Tic. A.Ş., but nevertheless offers BN Privé benefits to Members when they spend within its network. Partners can operate in many sectors, including transportation, gastronomy and tourism.
– Member: A guest who has accepted the General Membership Conditions of the Program.
– Eligible Accommodation: Accommodation booked at a BN Hotel through BN Hotel distribution channels (Websites, BN booking office, tour operator) at eligible rates (as defined in Article 5.1 “Rates Eligible to Earn Points”).
– Total Expense: The total amount paid by the member during the stay, including eligible extra expenses.
– Status: A level based on the total amount of spend earned by a Member in a given period of time, which determines the type of membership and the benefits the Member receives at the hotel.
– Money Points: Points that allow the Member to access the various Status levels of the Program and can be earned by the Member as described in Articles 4.1 and 4.2.
- PROGRAM MEMBERSHIP
3.1 Membership Conditions
The program is free and open to anyone of legal age.
Depending on the Member’s Status and/or choice, members will receive an online loyalty card which they can access from their member account. The membership card is unique and strictly personal. This card cannot be sold, lent or transferred. The membership card is not a means of payment and cannot be used to guarantee a booking. The card contains the name of the member and the individual member number. According to the rule, each member can only have one BN Privé card. The card can only be used by the Member whose name appears on the card.
A valid individual email address is required to participate in the program. The same e-mail address cannot be used by more than one person. By participating in the Program, Members agree to receive electronic mail (information messages, account statements, etc.) regarding the activities and services offered by the Program. If the Member does not wish to receive this information, which is necessary for the operation of the Program, he/she will be required to follow the procedure for terminating the Program set out in Article 6.
Program Members agree that the Program may be modified in whole or in part at any time.
Reasonably in advance of their implementation, Members will be informed of any changes to the Program that materially change their rights and obligations in relation to the Program, in particular through the bnhotels.com.tr website and/or electronic communications.
3.2 Registering as a Member of the Program
A Guest can participate in the Program in the following ways;
- During his stay at BN Hotel,
- By registering online at bnhotels.com.tr,
- BN booking office/call center,
The guest will provide the necessary and mandatory information when applying for membership. New Members must accept the Program Terms and Conditions of Membership online or at the hotel, depending on the conditions of participation. After acceptance, the Member will fully benefit from all services of the Program, including access to different functions of the bnhotels.com.tr website (such as access to guest account, tracking of program benefits, etc.) and will be recognized as a member on the BN Hotel website, call center and reservation office when making reservations.
3.3 Personal Guest Account
In order to participate in the Program, Guests are required to create a guest account by filling in the information requested in the registration form, including their username (“Username”). The Guest declares that the information provided in the registration form or sent to BN Hotel is complete and accurate. BN Hotel will not be responsible if the Guest provides inaccurate or incomplete information and as a result BN Hotel is unable to provide the Guest with the full Program experience as described herein. The Guest’s Username is strictly personal and confidential. Guest is solely responsible for storing and using it.
Using their personal accounts, members can:
- View accommodation history and status;
- bnhotels.com.tr may be recognized on the website or mobile services;
- Can express personal preferences;
- Subscribe to BN Hotel and BN Privé newsletters and view and manage subscriptions;
- Access personalized campaigns and services.
- BN PRİVÉPARAPOINTS
When a Member stays at BN Hotel, the Member’s account will be credited with the appropriate amount of Money Points for the relevant stay. Non-stay Day Use (Daily Hotel Use), Status top-ups are also charged separately to members when their PM account is closed.
Points are only credited to the member account that holds the reservation for the relevant stay. Points cannot be credited to more than one member for the same stay.
4.1 Eligible Accommodation rates that earn points
Only Eligible Stays booked at eligible rates entitle the Member to benefit from the Program. Eligible booking rates include all general, corporate and promotional rates except for the following:
- Group booking room rates where rooms are invoiced to the organizer in bulk and paid for by the organizer in bulk;
- Special rates, also known as “Partner/Sector Rates”, offered to employees of partner companies (travel tourism, etc.) and reservations made through agencies
4.2 Eligible Expenditures
Only the following expenses (provided they have been paid in full and the Member has actually stayed at the hotel) are eligible to be charged to the member account:
- Members who have a member card and whose reservations are made individually earn money points according to their status within the program for all expenses made within the hotel.
- bnhotels.com.tr earns status points for reservations made by members individually through the website, call center, reservation office or walk-in, hotel expenses and dailyuse expenses.
Status points are calculated based on the total amount of the eligible expense invoice.
The following expenses are not eligible for status points:
- Group booking room rates where rooms are invoiced to the organizer in bulk and paid for by the organizer in bulk;
- Special rates, also known as “Partner/Sector Rates”, offered to employees of partner companies (travel tourism, etc.) and reservations made through agencies
4.3 Status Table
The program offers three Status levels (Silver, Gold, Diamond) depending on the total amount spent.
The first status update date will be 19.03.2028. If the member has not made a stay and daily use in the last 730 days before 18.03.2028, the status and points will be downgraded to a lower category on 19.03.2028. If the member is in the Silver category, he/she will remain in this status.
- BENEFITS AND SERVICES OFFERED TO MEMBERS
5.1 Program benefits and services available to all members
Only the cardholder member can enjoy the benefits associated with his/her membership card status if he/she is the holder of the card, stays and reservations. These benefits are offered for Day Use bookings and eligible stays as defined here. These benefits are https://www.bnhotels.com.tr/bnprive.phpis explained in more detail on the website.
Suitable Booking Channels
To be considered eligible, they must be booked through the bnhotels.com.tr website, hotel call center, reservation office.
Whether travel agencies are online, national or local, members cannot benefit from earning points for reservations made through these channels.
Affordable Room Rates
Eligible room rates include all general room rates except for the following;
Reservations made with TAL,TAI,TAN,OTA,GDS,CMP,HSU,GTA,GMC,GCL,GOT,GSM market codes are not covered.
5.2 Cancellation and Modification Conditions
If a pre-booked stay is canceled before the stay has taken place and in accordance with the terms and conditions of sale agreed to at the time of booking, no points will be earned on that booking.
6.TERMINATION PROVISIONS AND PROCEDURES
A Member may decide to withdraw from the Program at any time. The Member may do so using his/her member account or the “Contact” page on the Website.
- PROGRAM CONTACTS
Members are entitled to all information relating to their membership in the Program (including status, personal preferences and the operation of their account) https://www.bnhotels.com.tr/bnprive.php through their guest accounts on the website. Members are reminded that, as a Program Member, they agree in Article 3.1 to receive electronic mail (information messages, account statements, etc.) about the activities and services offered by the Program. If the Member no longer wishes to receive this information, he/she should request to leave the Program (see the termination procedure described in Article 6). Any Member participating in the Program also agrees to receive electronic commercial information by e-mail from the Program, including Members-only promotions.
If the member no longer wishes to receive these commercial campaigns by e-mail, he/she may unsubscribe from these commercial campaign notifications by clicking the unsubscribe link at the bottom of these e-mails or through his/her guest account. This action has no effect on his/her membership.
- PROTECTION OF PERSONAL INFORMATION
Information collected during subscription or during your membership in the program is processed by Milcan Turizm Tarım San.Tic. A.Ş. as the data controller in order to implement the terms and conditions of the program and to carry out marketing activities (including targeted marketing campaigns) based on legal interests. A.Ş. as the data controller. This information is disclosed to the legal entities of BN Hotel and their service providers, who are primarily responsible for carrying out the program. The data may also be disclosed to contractual partners of the program (hotels, airlines and other partners) in order for the member to fully benefit from the partners’ campaigns.
Without prejudice to the information set out in this provision, your data will be processed and protected as described in the Personal Data Protection agreement. Data may be transferred to countries that do not provide an appropriate level of protection. Relevant and appropriate security measures have therefore been taken and you can request to obtain a copy of them. Depending on the circumstances, data relating to members may be transferred to recipients in countries abroad for the aforementioned purposes.
Members will be notified by mail of any abnormal situation concerning them.
[email protected]You have the right to access your data or to request its rectification or deletion, to restrict or object to its processing.
9. ACCEPTANCE OF GENERAL CONDITIONS OF MEMBERSHIP, SETTLEMENT OF LEGAL DISPUTES AND RELATED LAWS
Participation in the Program constitutes Members’ unconditional acceptance of the Program Membership Terms and Conditions. These General Terms and Conditions of Use shall take precedence over the previous General Terms and Conditions of Membership.
In the event of a dispute between a Member and BN Hotel regarding the Program Membership Terms and Conditions, the Member may resort to an alternative method of resolution in accordance with the conditions specified by the relevant legislation. In order to resolve the dispute, you may contact the BN Hotel call center using the “Contact” page on the Website (available here) and receive a response within 30 (thirty) days at the latest.
Without prejudice to mandatory protective regulations in the country of residence of the Guests, the Program Membership Terms and Conditions are governed by the laws of Turkey.
Bnprive Terms and Conditions
As of 19.03.2026;
- PROGRAM DESCRIPTION
Igdir Mh. Iğdır Sk. No:585/A Akdeniz/MERSİN registered at the address Milcan Turizm Tarım San. Tic. A.Ş., BN Hotel Thermal & Wellness’s BN Privé loyalty program (the Program), which deals with customer loyalty matters, is designed to provide its Members with various benefits as set out below.
This Program is governed by these general terms and conditions of membership (“Program Terms and Conditions of Membership”).
Program Membership Terms and Conditions are available at bnhotels.com.tr. BN Hotel reserves the right to change them at any time. The amended Program Membership Terms and Conditions shall be effective on the date they are posted online on the Website and shall be deemed unconditionally accepted by any user browsing the Website after their posting. The current Program Membership Terms and Conditions are the terms and conditions effective on the day of publication on the Website.
- DEFINITIONS
– Check-in Date of arrival.
– Check-out: Date of departure from the hotel.
– Day use: Daytime use of hotel facilities only, provided that check-in and check-out are on the same day.
– Correction: The status/total amount of expenditure corrected due to a Member’s complaint or an error in the Program.
– Transaction: Reflecting/deducting the missing expenditure amount from/to a member’s account.
– Guest A person (not a Program Member) who uses a room for overnight stay or day use.
– Reward: Any extra service, product or benefit offered by the program due to the status earned by the member.
– Partner Bir Milcan Turizm Tarım San. Tic. A.Ş., but nevertheless offers BN Privé benefits to Members when they spend within its network. Partners can operate in many sectors, including transportation, gastronomy and tourism.
– Member: A guest who has accepted the General Membership Conditions of the Program.
– Eligible Accommodation: Accommodation booked at a BN Hotel through BN Hotel distribution channels (Websites, BN booking office, tour operator) at eligible rates (as defined in Article 5.1 “Rates Eligible to Earn Points”).
– Total Expense: The total amount paid by the member during the stay, including eligible extra expenses.
– Status: A level based on the total amount of spend earned by a Member in a given period of time, which determines the type of membership and the benefits the Member receives at the hotel.
– Money Points: Points that allow the Member to access the various Status levels of the Program and can be earned by the Member as described in Articles 4.1 and 4.2.
- PROGRAM MEMBERSHIP
3.1 Membership Conditions
The program is free and open to anyone of legal age.
Depending on the Member’s Status and/or choice, members will receive an online loyalty card which they can access from their member account. The membership card is unique and strictly personal. This card cannot be sold, lent or transferred. The membership card is not a means of payment and cannot be used to guarantee a booking. The card contains the name of the member and the individual member number. According to the rule, each member can only have one BN Privé card. The card can only be used by the Member whose name appears on the card.
A valid individual email address is required to participate in the program. The same e-mail address cannot be used by more than one person. By participating in the Program, Members agree to receive electronic mail (information messages, account statements, etc.) regarding the activities and services offered by the Program. If the Member does not wish to receive this information, which is necessary for the operation of the Program, he/she will be required to follow the procedure for terminating the Program set out in Article 6.
Program Members agree that the Program may be modified in whole or in part at any time.
Reasonably in advance of their implementation, Members will be informed of any changes to the Program that materially change their rights and obligations in relation to the Program, in particular through the bnhotels.com.tr website and/or electronic communications.
3.2 Registering as a Member of the Program
A Guest can participate in the Program in the following ways;
- During his stay at BN Hotel,
- By registering online at bnhotels.com.tr,
- BN booking office/call center,
The guest will provide the necessary and mandatory information when applying for membership. New Members must accept the Program Terms and Conditions of Membership online or at the hotel, depending on the conditions of participation. After acceptance, the Member will fully benefit from all services of the Program, including access to different functions of the bnhotels.com.tr website (such as access to guest account, tracking of program benefits, etc.) and will be recognized as a member on the BN Hotel website, call center and reservation office when making reservations.
3.3 Personal Guest Account
In order to participate in the Program, Guests are required to create a guest account by filling in the information requested in the registration form, including their username (“Username”). The Guest declares that the information provided in the registration form or sent to BN Hotel is complete and accurate. BN Hotel will not be responsible if the Guest provides inaccurate or incomplete information and as a result BN Hotel is unable to provide the Guest with the full Program experience as described herein. The Guest’s Username is strictly personal and confidential. Guest is solely responsible for storing and using it.
Using their personal accounts, members can:
- View accommodation history and status;
- bnhotels.com.tr may be recognized on the website or mobile services;
- Can express personal preferences;
- Subscribe to BN Hotel and BN Privé newsletters and view and manage subscriptions;
- Access personalized campaigns and services.
- BN PRİVÉPARAPOINTS
When a Member stays at BN Hotel, the Member’s account will be credited with the appropriate amount of Money Points for the relevant stay. Non-stay Day Use (Daily Hotel Use), Status top-ups are also charged separately to members when their PM account is closed.
Points are only credited to the member account that holds the reservation for the relevant stay. Points cannot be credited to more than one member for the same stay.
4.1 Eligible Accommodation rates that earn points
Only Eligible Stays booked at eligible rates entitle the Member to benefit from the Program. Eligible booking rates include all general, corporate and promotional rates except for the following:
- Group booking room rates where rooms are invoiced to the organizer in bulk and paid for by the organizer in bulk;
- Special rates, also known as “Partner/Sector Rates”, offered to employees of partner companies (travel tourism, etc.) and reservations made through agencies
4.2 Eligible Expenditures
Only the following expenses (provided they have been paid in full and the Member has actually stayed at the hotel) are eligible to be charged to the member account:
- Members who have a member card and whose reservations are made individually earn money points according to their status within the program for all expenses made within the hotel.
- bnhotels.com.tr earns status points for reservations made by members individually through the website, call center, reservation office or walk-in, hotel expenses and dailyuse expenses.
Status points are calculated based on the total amount of the eligible expense invoice.
The following expenses are not eligible for status points:
- Group booking room rates where rooms are invoiced to the organizer in bulk and paid for by the organizer in bulk;
- Special rates, also known as “Partner/Sector Rates”, offered to employees of partner companies (travel tourism, etc.) and reservations made through agencies
4.3 Status Table
The program offers three Status levels (Silver, Gold, Diamond) depending on the total amount spent.
The first status update date will be 19.03.2028. If the member has not made a stay and daily use in the last 730 days before 18.03.2028, the status and points will be downgraded to a lower category on 19.03.2028. If the member is in the Silver category, he/she will remain in this status.
- BENEFITS AND SERVICES OFFERED TO MEMBERS
5.1 Program benefits and services available to all members
Only the cardholder member can enjoy the benefits associated with his/her membership card status if he/she is the holder of the card, stays and reservations. These benefits are offered for Day Use bookings and eligible stays as defined here. These benefits are https://www.bnhotels.com.tr/bnprive.phpis explained in more detail on the website.
Suitable Booking Channels
To be considered eligible, they must be booked through the bnhotels.com.tr website, hotel call center, reservation office.
Whether travel agencies are online, national or local, members cannot benefit from earning points for reservations made through these channels.
Affordable Room Rates
Eligible room rates include all general room rates except for the following;
Reservations made with TAL,TAI,TAN,OTA,GDS,CMP,HSU,GTA,GMC,GCL,GOT,GSM market codes are not covered.
5.2 Cancellation and Modification Conditions
If a pre-booked stay is canceled before the stay has taken place and in accordance with the terms and conditions of sale agreed to at the time of booking, no points will be earned on that booking.
6.TERMINATION PROVISIONS AND PROCEDURES
A Member may decide to withdraw from the Program at any time. The Member may do so using his/her member account or the “Contact” page on the Website.
- PROGRAM CONTACTS
Members are entitled to all information relating to their membership in the Program (including status, personal preferences and the operation of their account) https://www.bnhotels.com.tr/bnprive.php through their guest accounts on the website. Members are reminded that, as a Program Member, they agree in Article 3.1 to receive electronic mail (information messages, account statements, etc.) about the activities and services offered by the Program. If the Member no longer wishes to receive this information, he/she should request to leave the Program (see the termination procedure described in Article 6). Any Member participating in the Program also agrees to receive electronic commercial information by e-mail from the Program, including Members-only promotions.
If the member no longer wishes to receive these commercial campaigns by e-mail, he/she may unsubscribe from these commercial campaign notifications by clicking the unsubscribe link at the bottom of these e-mails or through his/her guest account. This action has no effect on his/her membership.
- PROTECTION OF PERSONAL INFORMATION
Information collected during subscription or during your membership in the program is processed by Milcan Turizm Tarım San.Tic. A.Ş. as the data controller in order to implement the terms and conditions of the program and to carry out marketing activities (including targeted marketing campaigns) based on legal interests. A.Ş. as the data controller. This information is disclosed to the legal entities of BN Hotel and their service providers, who are primarily responsible for carrying out the program. The data may also be disclosed to contractual partners of the program (hotels, airlines and other partners) in order for the member to fully benefit from the partners’ campaigns.
Without prejudice to the information set out in this provision, your data will be processed and protected as described in the Personal Data Protection agreement. Data may be transferred to countries that do not provide an appropriate level of protection. Relevant and appropriate security measures have therefore been taken and you can request to obtain a copy of them. Depending on the circumstances, data relating to members may be transferred to recipients in countries abroad for the aforementioned purposes.
Members will be notified by mail of any abnormal situation concerning them.
[email protected]You have the right to access your data or to request its rectification or deletion, to restrict or object to its processing.
9. ACCEPTANCE OF GENERAL CONDITIONS OF MEMBERSHIP, SETTLEMENT OF LEGAL DISPUTES AND RELATED LAWS
Participation in the Program constitutes Members’ unconditional acceptance of the Program Membership Terms and Conditions. These General Terms and Conditions of Use shall take precedence over the previous General Terms and Conditions of Membership.
In the event of a dispute between a Member and BN Hotel regarding the Program Membership Terms and Conditions, the Member may resort to an alternative method of resolution in accordance with the conditions specified by the relevant legislation. In order to resolve the dispute, you may contact the BN Hotel call center using the “Contact” page on the Website (available here) and receive a response within 30 (thirty) days at the latest.
Without prejudice to mandatory protective regulations in the country of residence of the Guests, the Program Membership Terms and Conditions are governed by the laws of Turkey.
